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Consumer Information

The Boston Fed provides many resources to consumers, including conferences on current issues faced by consumers as well as publications that help consumers stay informed.

Our Consumer Spotlight is an informative resource on consumer laws and regulations created to help resolve prevalent consumer concerns and promote awareness. To be a savvy consumer, visit the Spotlight often.

 

Consumer Spotlight

What's New

Fed Approves New Rules for Home Mortgage Lending offsite
Final rules for Regulation Z (Truth in Lending) aim to protect consumers and facilitate responsible lending.

Wan2 Get Ready 4 Your Financial Future?
A free personal finance workshop for teens (grades 7-12). Two sessions will be held:
Thursday, April 24, 2008 and Tuesday, April 29, 2008.

National Consumer Protection Week Conference
The 18th annual conference was held on March 25, 2008.

TheInformedHomeBuyer.org offsite
The Federal Reserve Bank of Boston’s consumer resource for mortgages and foreclosures

You May Be Paying Too Much for Your Mortgage
Tips to help you ensure that you have the best mortgage product for which you qualify

Massachusetts Joins Launch of Nationwide Licensing System offsite

Federal Reserve Consumer Help offsite
Information for consumers including how to file a complaint against a bank as well as answers to other frequently asked questions.

Foreclosures in New England
Data, resources, and research related to foreclosures

The Consumer Insider offsite
Subscribe to the Massachusetts Office of Consumer Affairs & Business Regulation e-mail list.

CRA Scam offsite
Beware of advertisements offering a Community Reinvestment Act program loan endorsed by the Federal Reserve. Find out more.

www.fraud.org offsite
Home of the National Fraud Information Center and Internet Fraud Watch programs

What are the costs of being unbanked? pdf
From the Spring 2007 issue of Communities & Banking.

Tackling Foreclosure and Foreclosure in Rhode Island pdf
From the Spring 2007 issue of Communities & Banking.

Vishing: Another Internet Fraud Scam

Fraud Victims Sometimes Have Nowhere to Turn offsite
The difference between “available” funds in a bank customer’s account and “collected” funds.

Who You Gonna Call?
Are you concerned that money you received may be counterfeit?  Was your credit card recently stolen?  Is it possible that someone may have paid you with a fraudulent check? Do you think that you may be a victim of identity theft? 

If your answer is “yes” to any of these questions, call the U.S. Secret Service at (617) 565-5640 and ask for the duty agent.  Office hours are 9:00 a.m. to 7:00 p.m. and the duty agent is on call 24 hours. See also: advisory about fake checks and money orders from U.S. and Canadian governments.

Common Mistakes That Cost Bank Customers Money offsite
From FDIC's Consumer News

Tips on Preventing Cashier's Check Fraud offsite

True or False?
Know Before You Go... To Get a Mortgage

A guide to mortgage products and a glossary of lending terms.

Make Time to Understand Your Credit Score's Impact offsite
The most important thing is to learn as much as possible about credit scoring and how to improve credit scores...

Seller Beware. Cashier's Checks Not Always As Good As Cash offsite
By betraying our trust of banks, fraudsters are passing counterfeit cashier’s checks to unsuspecting individuals and businesses and tricking people out of large sums of money.

Hot Topics

Automobile LeasingBankruptcyDebt CollectionDebt ManagementEarned Income Tax CreditE-BankingIdentity TheftInternet FraudLoans & Credit CardsMortgagesPayment SystemsPersonal BankingPrivacyFor TeensUnbanked

 

Recursos en Español

Ayuda al consumidor de la Reserva Federal offsite

Infórmese antes de ir...a solicitar una hipoteca
Guía de productos hipotecarios y glosario de terminología sobre préstamos

Tal vez usted paga demasiado por su hipoteca
Información para asegurarse de que usted obtenga el mejor producto para el cual califica ahora

Robo de identidad
Para entender qué es el robo de identidad, cómo ocurre, cómo protegerse, y los pasos que usted debe tomar si su identidad es robada

 

Did You Know...

...that identity theft is the number one consumer fraud complaint?
Find out more in this presentation from Boston FBI Special Agent William P. Rose. pdf

...you no longer have to call all 3 credit bureaus to order your free credit reports?
Find out more...

...you can opt out of credit card solicitations?
Find out more...

 

 

Federal Reserve Consumer Help

Federal Reserve Consumer Help Web Site offsite

888-851-1920 (Phone)
877-766-8533 (TTY)
877-888-2520 (Fax)

En español: Ayuda al consumidor de la Reserva Federal offsite

Related Links

Consumer Information from the Board of Governors offsite

Federal Trade Commission's Consumer Information offsite

U.S. GSA's 2006 Consumer Action Handbook offsite

Solving Consumer Problems offsite

Economic Indicators for Consumers offsite

 
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Federal Reserve Bank of Boston | (617) 973-3000
600 Atlantic Avenue | Boston, MA 02210
Mailing Address: P.O. Box 55882 | Boston, MA 02205